FAQs
Frequently Asked Questions
About Medicine Porter
Yes, the GPHC is the governing body which regulates pharmacies in the UK to ensure they are authentic and are operating legitimately. Medicine Porter is registered with the GPHC and our GPHC premises number is 9012745
Yes, you will need a valid UK private or NHS prescription for us to dispense medication.
Yes, all the treatments that we sell are supplied by regulated UK authorised distributors.
Prescriptions
An NHS prescription is a document provided by a qualified prescriber, such as a doctor, under the National Health Service. In England, NHS prescription charges are set by the NHS, although you may qualify for an exemption from these charges. Occasionally, a single item may attract more than one charge, which is determined by NHS guidelines.
We’ll inform you if this applies to your prescription.
In contrast, NHS prescriptions are free of charge in Scotland, Wales, and Northern Ireland.
A private prescription is issued by a healthcare professional, such as a doctor or dentist, when the medication is not covered by the NHS. Unlike NHS prescriptions, private prescriptions do not qualify for payment exemptions, meaning you will need to cover the full cost. The price for a private prescription depends on the specific medication and its associated costs.
A one-off prescription is provided by a prescriber, such as a doctor, to address a temporary medical condition. It typically involves medication intended for short-term use, such as antibiotics for an infection or painkillers for injury-related discomfort.
A repeat prescription is issued by a healthcare professional, such as a doctor, for managing long-term health conditions that require ongoing treatment, such as asthma, eczema, or diabetes. It enables you to obtain further supplies of your medication without needing to see your prescriber every time. The prescriber authorises repeated access to the medication for a set period, up until a review date is reached.
The NHS Electronic Prescription Service (EPS) enables many GPs in England* to send prescriptions directly to a pharmacy of your choice electronically. This service provides a convenient and efficient way to access your medicines. Rather than needing to collect a paper prescription from your GP, you can go straight to your chosen pharmacy to pick up your medication. To use the EPS, you simply need to nominate a pharmacy that suits you.
*Available at participating GP surgeries only.
No, we do not currently offer this service.
No, you will need to have your international prescription converted to a UK prescription.
Placing an Order
Please contact us to place an order
You must be 18 years old or over to use our services. An age verification process is in place when placing orders.
Medicine Porter carries out checks to verify your Full Name, Date of Birth and Address.
No, any order placed on Medicine Porter must be placed by the patient themselves. You cannot order treatments for other patients without their consent or knowledge.
Depending on the treatments you are ordering yes you can. Some treatments may interact with each other which could cause harmful side effects. If you place more than one order our pharmacist will assess whether you are safe to use these medications together.
To cancel your order please contact us as soon as possible so we can cancel your order. Orders are dispatched at 3:30pm Monday-Friday and 11am on Saturday’s. After this time you cannot cancel your order.
Delivery
Not currently. We deliver to all parts of England, Wales, Scotland and Northern Ireland.
We deliver to you directly using well known couriers such as Royal Mail. All packaging is plain, without branding or labels.
This option is available on request, please speak to a member of our pharmacy team to arrange this.
Delivery is usually via Royal mail and we can offer next day delivery subject to the time that your order is placed
