Privacy Policy

Privacy Policy

Our pharmacists and staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you.

Medicine Porter values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data in accordance with the UK Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), and specific requirements by the General Pharmaceutical Council (GPhC) and NHS Digital.

By using our website or services, you consent to the collection and use of information as outlined in this Privacy Policy.

1. Inroduction

This Privacy Policy explains:

  • What personal data we collect and why.
  • How we use, share, and store your data.
  • Your rights under GDPR, GPhC, and NHS requirements, and how to exercise them

2. Information We Collect

We collect and process personal information for the purpose of providing you with our pharmacy services. The data we collect includes:

  • Personal Identification Data: Name, address, email, phone number, date of birth.
  • Health Information: Medical history, prescription information, health consultation details, NHS or private prescription eligibility, and any necessary ID verification information (e.g., NHS number).
  • Payment Information: For private prescriptions and other paid services, we collect payment details.
  • Technical Data: IP address, browser type, device information, and browsing data (for site analytics and security).

3. How We Use Your Information

We use your personal data to:

  • Fulfill and deliver prescriptions in compliance with GPhC standards.
  • Provide health consultations and manage prescriptions.
  • Process payments for private prescriptions.
  • Communicate with you about orders, services, and support.
  • Improve our services through analytics and feedback.
  • Ensure compliance with UK and EU regulations, GPhC and NHS Digital standards, and to maintain records for legal and regulatory purposes.

4. Legal Basis for Processing

Under GDPR, we process personal data on the following legal bases:

  • Consent: Where you have given explicit consent (e.g., for marketing communications).
  • Contractual Necessity: To provide services requested by you.
  • Legal Obligation: To comply with UK healthcare regulations and data retention requirements, including those mandated by the NHS.
  • Legitimate Interests: To enhance our services and protect against fraud or misuse.

5. How We Share Your Information

We may share your data with:

  • Healthcare Professionals: Authorized professionals involved in fulfilling your prescriptions or consultations.
  • Service Providers: Third-party companies that assist with payment processing, delivery, and IT services, bound by confidentiality agreements.
  • Regulatory Authorities: When required by law, we may share data with regulatory authorities, such as the General Pharmaceutical Council (GPhC), NHS Digital, or other relevant NHS entities.

Medicine Porter does not sell or rent your personal data to third parties for marketing purposes.

6. Data Security

We take the security of your personal information seriously. Medicine Porter uses industry-standard measures to protect data, including encryption, secure servers, and access controls. However, while we strive to protect your data, no online transmission or storage is 100% secure

7. Data Retention

We retain personal information only for as long as necessary for the purposes outlined in this Privacy Policy and to comply with legal obligations, including GPhC and NHS requirements. When data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights Under GDPR

Under GDPR, you have the following rights concerning your personal data:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, where applicable.
  • Restriction: Restrict the processing of your data under certain circumstances.
  • Portability: Request your data in a commonly used format.
  • Objection: Object to the processing of your data on specific grounds, such as direct marketing.

To exercise these rights, please contact us at the details below.

9. Cookies and Tracking Technologies

Medicine Porter uses cookies to improve your experience on our website and to analyze usage. Cookies are small data files stored on your device. By using our site, you consent to our use of cookies. You can manage cookie preferences in your browser settings, but some site features may not function fully if cookies are disabled.

10. NHS and Patient Data Sharing

By using our NHS services, you consent to Medicine Porter sharing necessary health and prescription data with NHS.  You may choose to opt out of the NHS using your data for planning and research purposes – details are obtained by:

11. Patient Identity Verification

To ensure safe and compliant delivery of pharmacy services, we may request proof of identity for patient account verification, in accordance with GPhC and NHS requirements. This may include ID checks or verification of NHS numbers. Such data will be securely stored and used solely for verification purposes.

12. Consent for Marketing Communications

In compliance with GPhC guidelines, Medicine Porter will only send you marketing communications with your explicit consent. You may withdraw this consent or opt-out of receiving marketing messages at any time by following the unsubscribe instructions in any communication or by contacting us directly.

13. Third Party Links

Our website may contain links to third-party websites. Medicine Porter is not responsible for the privacy practices of these sites, and we encourage you to read their privacy policies before sharing your information.

14. Medical Disclaimer

Medicine Porter does not provide emergency medical services or advice. Our website content is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. For personalized medical guidance, please consult a healthcare provider. In case of emergencies, contact emergency services or your healthcare provider immediately.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.

16. Contact Us

For questions regarding these Terms of Service, please contact us at Medicine Porter using any of the following:

  • Email: [email protected]
  • Phone: 0203 869 0006
  • Address: Suite 10, 45 Circus Road, London NW8 9H

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.